Refund policy

Returns

We offer a 30-day return period. You must contact us within 30 days after receiving your order to request a return.

For returns under our voluntary 30-day policy, items should be unworn, unused and in their original condition, with tags and original packaging where reasonably possible. This does not limit your statutory rights.

To request a return, email info@lidz-ldn.com with your order number and reason for return. If your return is accepted, we will provide the return address and instructions by email. Items sent without first requesting a return may not be accepted.

UK cancellation rights

If you are a UK consumer buying online, you may cancel your order without giving a reason by telling us within 14 days after the goods are delivered. After telling us, you normally have a further 14 days to return the goods. You may examine the item as you would in a shop, but we may reduce the refund if handling beyond what is necessary reduces its value.

Where the statutory cancellation right applies, we will also refund the cost of our least expensive standard delivery option. You are responsible for change-of-mind return postage unless we agree otherwise.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged, not as described or incorrect. We will arrange an appropriate remedy and cover reasonable return costs where required by law.

Sale items have the same statutory rights as full-price items.

Exceptions

Statutory cancellation rights may not apply to personalised or custom-made goods, perishable goods, or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Gift cards are non-refundable except where required by law.

Exchanges

The quickest way to obtain a different item is normally to return the original item and place a new order once the return is accepted.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be made to the original payment method within the time required by law. Banks and payment providers may take additional time to display the refund.

Contact info@lidz-ldn.com with any return or refund question.