Shipping policy

Order processing

Orders are normally prepared for dispatch within 1–3 working days after payment is confirmed. Orders placed on weekends or UK bank holidays are processed on the next working day. Pre-order or launch items may have a different dispatch estimate shown on the product page; that stated estimate will apply.

Delivery options and charges

Available delivery destinations, services, charges and estimated delivery windows are displayed at checkout before you place your order. If a destination or delivery option is not shown at checkout, we do not currently offer delivery to it.

Delivery times

Delivery estimates begin after dispatch and are not guaranteed. Unless a different date is agreed with you, including for a clearly identified pre-order, we will deliver without undue delay and no later than 30 days after the order is accepted.

Tracking

Where tracking is available, details will be sent to the email address provided with the order.

Incorrect addresses and failed delivery

Please check your delivery address before completing your order and contact info@lidz-ldn.com immediately if it is incorrect. We cannot guarantee that an address can be changed after dispatch. Additional delivery costs caused by an incorrect address or an uncollected parcel may be charged where lawful.

Delays and missing parcels

If an order has not arrived by the estimated date, contact us at info@lidz-ldn.com. We will investigate with the carrier and provide the remedy required by applicable consumer law. Risk remains with LIDZ until the goods come into your physical possession, unless you independently arrange a carrier that we did not offer.

International orders

If international delivery is offered at checkout, the recipient may be responsible for import duties, taxes or customs charges imposed by the destination country. These charges are not included unless checkout expressly states otherwise. Customs delays are outside our direct control.

Contact

For delivery questions, email info@lidz-ldn.com.